Refund Policy

This policy covers the AI Visibility Audit and the Audit + 90-Day Progress Check, both sold on elevome.com. Work we do under a separate written agreement follows the refund terms in that agreement.

Before your audit runs

If your audit hasn't run yet, you can cancel for a full refund at any time. Just email us.

After your report is delivered

Once your report is delivered, refunds go through our findings guarantee. If your report doesn't include at least 3 actionable findings, email us within 14 days of the delivery date and we'll refund what you paid.

An actionable finding is a specific issue on your website or business listings, with a fix you or your web developer can make. The same issue on several pages counts once. Observations without a fix, such as how often competitors are mentioned, don't count.

The Audit + 90-Day Progress Check

• The guarantee applies to your first report. A successful guarantee claim refunds the full $297 and cancels the progress check.
• You can drop the progress check any time before it runs and get $100 back. You keep your first report.
• Once the progress check has run, the bundle can't be refunded.

Duplicate or incorrect charges

If you were charged twice, or charged the wrong amount, we'll always refund it.

How refunds are paid

Refunds go back to the card you paid with. They usually show up in 5 to 10 business days, depending on your bank.

How to ask for a refund

Email angela.wagaman@elevome.com from the address you used at checkout and include your business name. The full terms for the audit and the guarantee are in our terms of use.