Privacy Policy

Elevome LLC ("Elevome," "we," or "us") is a Minnesota limited liability company that helps small and mid-size businesses build AI-powered systems. This policy explains what information we collect when you visit elevome.com or get in touch, how we use it, and the choices you have.

We serve clients in the United States. This site is not directed to people in the European Union or the United Kingdom, and we do not offer our services there.

Information we collect

Information you give us. When you fill out our contact form, we collect the details you choose to share: your name, email address, phone number (optional), and the message you write. We only ask for what we need to reply and help you.

If you buy an AI Visibility Audit. We collect your website address, the email address where your report should go, and your answers to our intake questions: your business name, what you sell, your industry, where and who your customers are, and any optional details you add, such as other names for your business or links to your listings. Stripe handles payment, so we never see or store your full card number.

Information collected automatically. Our website host records standard server logs (things like browser type, device, referring page, and an approximate location derived from your IP address) for security, troubleshooting, and reliability. We do not use these logs to build a profile of you.

Website analytics. We use Google Analytics, loaded through Google Tag Manager, to see how people use the site: which pages they visit, how they arrived, roughly where they are (city level), what device and browser they use, and which buttons they click. It uses cookies to tell a returning visitor from a new one. We use these reports only to improve the site. We don't use them to identify you, and we don't run advertising or remarketing on this site.

How we use your information

• To respond to your enquiry and discuss whether we can help.
• To provide, deliver, and support any work you engage us for.
• To produce your AI Visibility Audit report, and your 90-day progress check if you bought one. We read your intake answers and review every report ourselves before it's sent. Audit information is used only for that.
• To keep the site secure and working properly.
• To meet legal, tax, and accounting obligations where required.

About your phone number. If you give us one, we use it only to reply to your enquiry. We will not add you to a marketing list, send you automated or promotional text messages, or pass your number to anyone else for their own marketing.

We do not sell, rent, or trade your personal information, we do not share it for cross-context behavioural advertising, and we don't send marketing emails you didn't ask for.

Who we share it with

We keep the list of companies that touch your information short:

• Netlify: hosts this website and processes contact form submissions, which are delivered to us by email and stored in our Netlify account. See Netlify's privacy policy.
• Our email and file storage providers: used to correspond with you and to keep project records.
• Stripe: processes audit payments and sends your receipt. See Stripe's privacy policy.
• OpenAI, Anthropic, Google, and Perplexity: to run your audit, we send buyer questions to their AI services through their official developer APIs. Some of those questions include your business name, because checking whether AI assistants mention you by name is part of the audit.
• n8n: the workflow software we use to handle audit orders. It receives your order details from Stripe and your intake answers, and sends you the link to your intake form. See n8n's privacy policy.
• Google Sheets: we track each audit order in a spreadsheet: its status, your intake answers, and when your 90-day progress check is due.
• Google: provides Google Analytics and Google Tag Manager, which collect the usage information described above. See how Google uses information from sites that use its services.

These providers process your information on our behalf under their own security and confidentiality obligations, and are not permitted to use it for their own marketing. We may also disclose information where the law requires it, or where we need to protect our rights or someone's safety.

How long we keep it

• Enquiries that don't become projects: up to 24 months, then deleted.
• AI Visibility Audit intake answers and reports: 14 months after you buy, then deleted. That covers your 90-day progress check and any questions afterwards. Receipts and payment records are kept as financial records, below.
• Client records, contracts, and invoices: 7 years after the engagement ends, to meet tax and accounting requirements.
• Website server logs: kept by our host on their standard schedule, typically a matter of weeks.
• Website analytics: Google Analytics keeps data linked to a browser or device for 14 months, then deletes it. Summary reports, such as visits per page, don't identify anyone and are kept longer.

You can ask us to delete your details sooner, and we will unless the law requires us to keep a particular record.

Your choices and rights

Wherever you live, you can ask us to tell you what personal information we hold about you, correct anything that's wrong, delete it, or stop contacting you. Email us and we'll respond within 30 days. We won't charge you for asking, and we won't treat you differently because you did.

Depending on your state you may have additional rights under laws such as the Minnesota Consumer Data Privacy Act or the California Consumer Privacy Act. We're a small business and most of those laws don't apply to us by their own terms, but we honour the requests above for everyone regardless.

Children's privacy

This site is meant for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 13. If you believe a child has sent us information, email us and we'll delete it.

Cookies

This site sets analytics cookies from Google Analytics (their names start with _ga), which last up to two years. It sets no advertising cookies. Your browser may also store what's strictly necessary for the site to load, and our host may set a cookie to keep the site secure.

You can block or delete cookies in your browser settings, or install Google's Analytics opt-out browser add-on. The site works the same either way.

If we ever add advertising cookies, we'll update this policy first and ask for your consent where the law requires it.

Data security

We take reasonable steps to protect your information: we use reputable providers, request only the access a given system actually needs, and limit who can see your data to the people working on your project. No method of transmission over the internet is ever completely secure, but we work to keep your data safe. If a breach ever affects your personal information, we'll notify you as required by Minnesota and federal law.

Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "last updated" date above. If a change materially affects how we handle your information, we'll say so clearly on this page.

Contact us

Questions about your privacy or this policy? Email angela.wagaman@elevome.com and we'll be glad to help.